Available courses

Sales Process (AI Simulations)

This course is a practical, end-to-end AI-powered sales simulation designed for automotive and customer-facing professionals who want to build real confidence, consistency, and results in live customer interactions.

Instead of theory alone, learners are guided through realistic sales scenarios that reflect the full customer journey — from mindset and preparation, through first contact, qualification, appraisal, test drives, objection handling, and confident closing.

Using AI-driven simulations, learners practise:

  • responding to real customer behaviours and objections,

  • choosing the right language, timing, and tone,

  • adapting their approach based on context and customer signals,

  • building trust without pressure,

  • and turning conversations into clear next steps and appointments.

Call Centre Call Handling (AI Simulations)

In this scenario, you’ll handle a realistic inbound customer call from start to finish. Your goal is to build rapport, use active listening, and guide the conversation with the right mix of open, closed, and drill-down questions to uncover the customer’s true need.

You’ll practise capturing accurate contact and vehicle details, gaining GDPR consent where required, managing the booking process confidently, and responding professionally to common challenges such as uncertainty, reluctance to share information, cancellations, or time pressure.

Your performance is scored on listening quality, question choice, call control, accuracy of data capture, and how you close the call on a clear, positive note—while keeping the customer experience personal and sincere.

VHC Foundations (AI Simulations)

Master the essentials of Vehicle Health Checks and turn technical clarity into customer confidence.

 
This course provides a clear, practical introduction to the VHC process — what it is, why it matters, and how it benefits both the customer and the business. You’ll learn how to explain red and amber findings in a way that builds understanding rather than resistance, and how to use VHCs as a tool for transparent, value-based conversations.
 
Whether you’re new to service or looking to sharpen your delivery, this course gives you the knowledge and confidence to make every check count.

Trust in Service & Customer Care

Deliver consistently excellent service by building real trust — one conversation at a time.

 
In this course, you’ll explore how to create meaningful connections with customers through small but powerful service habits: using names, setting respectful boundaries, communicating clearly, and embracing honesty even in difficult situations.
 
Through real-world scenarios and practical techniques, you’ll learn how to navigate blame, prevent conflict, and future-proof relationships — all while delivering service that feels human, professional, and dependable.

VHC Foundations

Master the essentials of Vehicle Health Checks and turn technical clarity into customer confidence.

 
This course provides a clear, practical introduction to the VHC process — what it is, why it matters, and how it benefits both the customer and the business. You’ll learn how to explain red and amber findings in a way that builds understanding rather than resistance, and how to use VHCs as a tool for transparent, value-based conversations.
 
Whether you’re new to service or looking to sharpen your delivery, this course gives you the knowledge and confidence to make every check count.

Overcoming Daily Challenges in Call Centres

Working in a call centre brings a unique mix of pressures, from hitting daily targets and dealing with system downtime to handling challenging customer interactions. This course provides advisors with practical strategies to stay motivated, maintain focus, and deliver excellent service even in demanding situations.

 
Learners will discover how to use metrics and goals as positive motivators, refresh their mindset throughout the day, and work more effectively with the tools and systems at their disposal. The programme also explores how to approach upselling with confidence and professionalism, how to clearly define and protect your role during calls, and how to manage stressful or hostile situations with empathy and resilience.
 
By the end of the course, participants will be equipped with the confidence, skills, and techniques needed to overcome everyday obstacles, protect their wellbeing, and ensure every customer experience reflects the high standards expected at Citygate.

Call Centre Call Handling

This course equips Citygate call centre advisors with the skills to manage every stage of the customer booking journey – from the very first greeting to the final confirmation. You will learn how to make a strong first impression, capture and validate details accurately, discuss pricing with clarity, handle objections with confidence, and close calls on a positive note. Built around practical scripts and nano-tips, the course helps you go beyond the basics to deliver conversations that feel professional, supportive, and customer-focused.

The Power of No in Automotive Service

In the service department, conversations are rarely easy — you’re not selling dreams, you’re often delivering unexpected costs. And that makes customers naturally defensive.
 
This course introduces a powerful mindset shift: using “no”-oriented questions to lower resistance, build trust, and guide customers to make informed decisions — without pressure. Through realistic examples and practical phrasing for VHC conversations, you’ll learn how to:
  •  Reduce pushback by making “no” feel safe
  •  Present red and amber items without sounding like a hard sell
  •  Use tactical empathy to connect with customer concerns
  •  Turn routine calls into trust-building moments
  •  Frame future maintenance as a smart decision, not a burden
 
Whether you’re new to service or looking to fine-tune your customer communication, this course gives you immediately usable tools that improve outcomes and relationships alike.

CallCentre Daily Challenge (AI Simulations)

CallCentre Daily Challenge is a set of short, AI-powered practice simulations designed to build strong call-handling habits every day — without overwhelming the team.

Learners train the skills that make the biggest difference on real calls: staying calm under pressure, de-escalating frustration early, setting boundaries politely, and knowing when to escalate or seek support. The simulations also focus on clarity and confidence — stating your role, acknowledging customers without guessing, backing yourself up, and using simple language for complex plans.

The course supports performance through practical routines: screen and tool setup, prioritising tabs, managing downtime, taking micro-breaks, and protecting your headspace. It also turns metrics into motivation with mini-goals, progress tracking, friendly competition, and celebrating small wins.

Finally, it reframes upselling as customer help — spotting natural opportunities, using no-oriented approaches, and story-based recommendations that feel useful, not pushy.

VHC Building Trust (AI Simulations)

VHC Building Trust Simulations is a practical course delivered through AI-powered role-play simulations designed to help service teams build customer trust during Vehicle Health Check (VHC) conversations.

Learners practise the behaviours that create confidence quickly: active listening, clear and calm communication, using plain language and analogies, and presenting options transparently around cost, urgency, and next steps. The simulations also cover how to handle amber items, gain consent before work starts, and use visual evidence so recommendations feel credible — not salesy.

The course trains professionalism in the moments that matter most: first impressions, inclusive and respectful communication, using names and personalisation, staying composed under pressure, and taking ownership when something goes wrong.

By the end, advisors will communicate with more clarity and authority, reduce customer resistance, improve approval rates, and deliver a consistently trustworthy service experience.

Selling EVs (AI Simulations)

Selling EVs is a practical course built around AI-powered simulations that help sales teams explain electric vehicles clearly and confidently — without jargon or guesswork.

Learners practise real customer conversations covering the essentials: EV types (BEV/HEV/PHEV), batteries and range, charging speeds (slow/fast/rapid), charging networks and apps, home and workplace charging, and how to make charging simple for everyday life.

The course also trains how to spot customer motivation early (cost saving, salary sacrifice, tech/performance curiosity), then tailor the message to what matters most. It includes EV test drive coaching (acceleration, quietness, efficiency, regenerative braking) and a smooth handover journey — from day-one confidence to battery warranty and setup with charging apps.

By the end, teams will handle EV questions faster, reduce uncertainty, and guide customers from curiosity to confident purchase decisions.

Selling Evs

This course is designed to help you overcome the most common barriers in electric vehicle sales. From simplifying options for first-time buyers to easing concerns around range and charging without overwhelming them with technical jargon, you’ll gain practical techniques to guide every customer with confidence. Whether you’re new to selling EVs or looking to sharpen your approach, this training will help you turn uncertainty into test drives — and test drives into sales.

Power of No in Sales (AI Simulations)

Power of No in Sales Coaching is a practical course delivered through AI-powered simulations that train your team to handle resistance, objections, and hesitation without sounding pushy or dropping price.

Across 64 realistic scenarios (internet leads, phone calls, meet & greet, qualification, test drives, appraisals, closing, and follow-up), learners practise using no-oriented questions, labelling, tactical empathy, and calibrated questions to stay in control and keep momentum.

The AI customer responds in real time, so each learner can test different approaches, hear the impact of their wording, and build confidence under pressure. Every simulation provides feedback on tone, clarity, and next steps — helping turn “I’ll think about it” into progress and disappointment into decisions.

By the end, teams will reduce discounting, increase appointment show rates, improve conversion, and deliver a calmer, more professional customer experience.

The Power Of No in Service (AI Simulations)

Power of No in Service VHC is a short, practical course delivered through AI-powered simulations.

You’ll practise saying “no” with confidence while keeping the customer onside in realistic VHC conversations.

The AI customer responds in the moment, so you can train handling pushback on price, time, and “I’ll think about it”.

You’ll learn how to set clear boundaries, manage expectations, and stay calm under pressure.

Each simulation gives instant feedback on tone, wording, and next steps.

By the end, you’ll reduce escalation, protect the service team, and keep VHC recommendations moving forward — professionally and politely.

Sales process

Master the complete automotive sales journey — from first contact to final close. This course combines 18 essential modules covering motivation, qualification, presentations, test drives, objection handling, deal structuring, and follow-up strategies.

Designed for modern sales professionals, it provides practical tools to build trust, handle challenges, and consistently close more deals with confidence.

Sales Power of No

The “Power of ‘No’ in Sales” course helps you sell with confidence without pushing customers into a forced “yes”. You’ll learn why typical yes-questions often create resistance, and how the “safety of no” reduces pressure and keeps the conversation moving. Using practical, real-world examples, you’ll practise no-oriented and no-calibrated questions, the “question flip”, and simple ways to guide customers towards the next step naturally. The course covers key moments across the journey: phone calls and booking appointments, handling internet leads and enquiries, and getting the first few minutes in the showroom right. You’ll build skills in labelling, the two-step response, and clear talk-tracks for qualification, presentation, and test drives without sounding scripted. You’ll also explore appraisal conversations, process transparency, and how to discuss price and expectations without triggering defensiveness. Finally, you’ll improve your closing approach, handle “I need to think about it” properly, and create follow-ups that actually bring customers back. By the end, you’ll sound more professional, reduce automatic pushback, and convert more conversations into meaningful progress.

BridgeLT Testing

This interactive course offers a practical and immersive introduction to key cybersecurity skills, with a focus on recognising phishing attempts, identifying malware threats, and implementing secure password and two-factor authentication settings. Designed to reflect real-world challenges, the simulations combine guided skill development with scenario-based assessments to build both competence and confidence.

Participants will encounter realistic situations that require careful judgement, attention to detail, and an understanding of best practice in digital security. Some exercises are supported by helpful coaching and AI guidance, while others test your ability to respond independently under pressure.
 
Ideal for professionals looking to strengthen their everyday cybersecurity awareness, this course balances learning and assessment in a safe, engaging environment.

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HV eLogbook test

Maddie's test

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Hydrogen test

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MOT Copy Test

The World of Anchovies (Lee Test)